Frequently Asked Questions

Dried coffee, if stored properly, can last for months and even years. Please refer to the table below for shelf life.

How to store coffee beans to extend its shelf life?

Coffee does degrade over time and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.

How to store ground coffee to extend its shelf life?

The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use without any defrosting.

How to tell if Coffee is bad?

The best way to tell if it has gone bad is to use your sense of smell. If coffee has gone bad, the pleasant aroma will be gone and with it much of the taste. Using this coffee will not harm you, but will just not have much flavor if the smell is gone. It may also lose its deep dark color and appear a lighter brown.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB and Diners Club. We also support Apple Pay, Google Pay, and PayPal payments. 

We understand how important it is to feel comfortable buying products online through a trusted vendor! This is why we only use the most secure payment gateways, Stripe and PayPal. For more information on the safety of our payment processors, please visit Stripe or PayPal's website for their security protocols. 

We would love to hear from you! Please contact us at info@milehighcoffee.com for any inquiries or send us a message using the chat. Someone from our support team will reach out to you as soon as possible! 

Coffee Returns

Currently, we are accepting NO RETURNS on bags of coffee. If you are not satisfied with your coffee order, we offer a one-time replacement order for equal exchange of the same or lesser value coffee product purchased originally.

Apparel/Gear Returns

We have a 30-day return policy on all Apparel/Gear, which means you have 30 days after receiving your item to request a return, exchange, or store credit. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Unfortunately, we cannot accept returns on sale items or gift cards. Please reach out to us at info@milehighcoffeeco.com for more information.

Apparel/Gear Return Process
To start a return, you can contact us at info@milehighcoffeeco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@milehighcoffeeco.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

All orders are roast-to-order and hand packed. Once you've placed your order, the coffee is shipped the same day it is roasted for whole bean and next day for ground coffee! We will keep you notified every step of the way through automatic shipment notifications. 

We use USPS, UPS and FedEx based on the best shipping rates for your delivery location. 

After you have placed your order, you will immediately receive an automatic email from us with a tracking link. If you didn't receive this email, contact customer support at info@milehighcoffeeco.com

As soon as we receive your order, we will roast and package your coffee. The coffee is packaged in high-quality, resealable bags to ensure freshness. The bags are then shipped in boxes or mailers depending on the size of the order. 

Unfortunately, we do not currently offer subscriptions or recurring orders. But wait! There's good news. We are offering a subscription service, coming VERY soon, for our frequent flyers. Please sign up for our newsletter if you'd like to receive updates on our subscription service or check back soon.